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How do I access online benefits?
Register to become a member and access member only resources through your account.
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Can I add team members to my Membership for access?
If you are on a Corporate Membership, you’ll be able to add the defined number of sub-account users via your dashboard.
Navigate to your Dashboard > ‘Manage Account’ > ‘Subscriptions’, click the three dots and select ‘Sub-Accounts’.
Here you can add the users email, first and last name, you can also choose to notify them.
The user will be sent an email with their login details. You can add as many users as your Membership allows. If you require more users, contact the Fire Industry Alliance team.
Sub-Account users will be able to access the Member Dashboard and resources, but won’t have access to manage subscriptions or billing.
You can remove the users at any time from the same location.
I forgot my password
If you forgot your password, simply select the ‘forgot password’ link on the sign up page. All you need is your username (your account email) and you will be sent a link to reset your password.
How do I cancel my Membership?
If you wish to cancel your Membership, please contact the Fire Industry Alliance team on 1800 006 342.
Do I need to renew my Membership?
No, once you sign up your Membership subscription will automatically renew each year, unless cancelled.
How do I pay for my Membership?
When signing up, you will be directed to a Stripe checkout. Here you can choose to pay by Credit Card, or by ongoing Direct Debit via your nominated bank account.